Privacy and Cookie Policy

Information we may collect from you

Welsh National Opera will process your data in accordance with the Data Protection Act 1998. We may collect and process the following data about you:

  • Information that you provide by filling in forms on wno.org.uk. This includes information provided at the time of registering to use our site, subscribing to our services, placing orders, posting material or comments or requesting further services. We may also ask you for information when you enter a competition or promotion sponsored by us, and when you report a problem with our site.
  • If you contact us, we may keep a record of that correspondence
  • We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them
  • Details of transactions you carry out through our site and of the fulfilment of your orders
  • Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
  • Such data may include your name, delivery address, email address, telephone number and debit and/or credit card numbers. With regard to debit and/or credit card numbers we will retain these only for so long as we think is reasonably necessary.

We may also ask you to answer various general questions about yourself including any areas in which you are interested so that information can be tailored to cover the areas in which we believe you might be interested for future reference. If you have any comments or concerns regarding the use of your data, please contact marketing@wno.org.uk.

In order to make our website simpler to use and improve our service, we sometimes place small amounts of information on your computer. These are known as 'cookies' and they are used by most major websites.

Cookies are used to:

  • Remember settings so you don't have to change them again every time you load a page.
  • Recognise that you are logged in to an area of the web-site so you don't have to keep re-entering your username & password.
  • Measure how you use the web-site so we can continue to improve it.

Our cookies aren't used to identify you personally, and you can manage or delete these files if you want to. Visit AboutCookies.org for more information on cookies and how you can manage them.

Our use of cookies

Here is a list of the cookies that are set by this website and the third-party services we use. If you have any queries about these cookies, please contact us.

Measuring web-site usage (Google Analytics)

We use Google Analytics to collect information about how people use the web-site. We do this to make sure we are meeting our users' needs and to understand how we can improve the site.

Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. We do not collect or store your personal information (eg. your name or address) so this information cannot be used to identify you. We do not allow Google to share our analytics data.

Name Typical Content Expires
_utma Randomly generated number 2 years
_utmb Randomly generated number 30 minutes
_utmc Randomly generated number When you close your browser
_utmz Randomly generated number 6 months

For more information on the cookies set by Google Analytics, please refer to the Google Code website.

Cookies for managing your current visit We use one cookie to manage your current session on the web-site. We use this for a number of purposes mainly to remember if you're logged in to an area of the web-site (Remember me on user login)

Name Typical Content Expires
PHPSESSID Randomly generated number When you close your browser

Third-party Social Networking Services

If you opt-in to using social networking services on our site cookies from third-parties such as Facebook, Google and Twitter will be saved on your computer. These are used to provide extra functionality, such as allowing you to 'Like' or share an article, blog entry or event on our website.

You opt-in to using these services by clicking a link. If you do not opt in, these cookies will not be saved on your computer.

Facebook

The code provided by Facebook may set cookies. For more information, see:

Twitter

The code provided by Twitter may set cookies. For more information, see: