How does a Direct Debit differ from a standing order?
Direct Debit is the most convenient and cost effective way to support our work because it cuts down on paperwork and bank

charges, which means that more of your donation goes towards helping the company.

How do I know if the Direct Debit has successfully been set-up?
Once we receive your Direct Debit Instruction, we will write to you to confirm your bank account details and the date when

we will start processing your monthly, quarterly or annual donation. We are required to do this under the terms of the

Direct Debit Guarantee.

When will the Direct Debit payment be debited from my bank account?
At the moment WNO is able to offer one debit date of on or around the 27th of the month. This is to ensure we keep

administration costs to a minimum.

How can I be sure that you will debit the correct amount on the date agreed?
There are a number of measures in place to ensure that all Direct Debit transactions are managed correctly.

You are protected by the Direct Debit Guarantee, which ensures that if any money is debited from your account in error, your

bank guarantees to refund it.
We would only change the date, frequency or amount of your direct debit with your prior approval. We would also notify you

at least 10 working days in advance of your account being debited.
You have the right to cancel any Direct Debit at any time simply by informing us.
Can I select the frequency of my Direct Debit donations?
Yes, you can set the frequency as monthly, quarterly or annually.

Can I amend my Direct Debit?
Yes, simply telephone us on 029 2063 5048, email Sue Evans or write to us and we can amend any details for you.

Can I ask for a refund from my direct debit?
Yes you can. Under the terms of the Direct Debit guarantee a payer is entitled to an immediate refund from their bank if an

error has been made either by WNO or the Paying bank. The Paying Bank will accept the word of the payer concerning an error

made by WNO due to their obligations under the Direct Debit guarantee. This includes errors relating to:

The collection due date and frequency
The amounts to be donated
Donations made after an instruction given to cancel a Direct Debit
The paying bank must, therefore, refund the payer immediately. However, please contact us before your bank if you suspect

there has been an error.